bg1111 Privacy Policy

1. Introduction

1.1 Who We Are

bg1111 operates an online casino and sports betting platform accessible at bg1111.app, serving adult players (aged 21 and above) in Bangladesh. In this Privacy Policy, references to "bg1111", "we", "us", or "our" refer to the platform operator. References to "you" or "your" refer to any individual who registers an account on, visits, or otherwise interacts with the bg1111 platform.

1.2 Scope of This Policy

This Privacy Policy applies to all personal data that bg1111 collects, processes, stores, or transmits in connection with your use of the bg1111 platform — including the website at bg1111.app, any associated mobile application, and any customer support communications conducted via email or other channels. It does not apply to third-party websites or services that may be linked to or from the bg1111 platform.

1.3 Changes to This Policy

bg1111 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will publish the updated policy at bg1111.app/privacy-policy with a revised "Last Updated" date. Your continued use of the platform following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

2. Personal Data We Collect

2.1 Registration Data

When you create a bg1111 account, we collect the personal information you provide during the registration process. This typically includes your full name, date of birth, residential address, email address, and a chosen username. Providing accurate information is a condition of registration and is necessary for us to verify your identity and age in accordance with our Terms & Conditions.

2.2 Identity Verification Data

To comply with our Know Your Customer (KYC) obligations and to protect against fraud, bg1111 may request copies of government-issued identity documents (such as a National ID card or passport), proof of address (such as a utility bill or bank statement), and, where applicable, evidence of the source of funds deposited into your account. This data is collected and retained only to the extent necessary for verification purposes.

2.3 Financial Data

When you make a deposit or request a withdrawal, bg1111 collects transaction-related information, including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and payment reference numbers. bg1111 does not store full card numbers or mobile banking PINs. Payment processing is handled through secure, encrypted channels.

2.4 Technical and Usage Data

When you access the bg1111 platform, we automatically collect certain technical information about your device and browsing behaviour. This includes your IP address, device type and operating system, browser type and version, pages visited on the bg1111 platform, session duration, referring URLs, and clickstream data. This information is collected using cookies and similar tracking technologies and is used to improve platform performance and ensure a secure gaming environment.

2.5 Communications Data

When you contact bg1111 customer support — whether by email or through any in-platform messaging feature — we retain a record of the correspondence, including the content of your messages, your contact details, and the date and time of communication. This data is used to resolve your query and to improve our support services.

2.6 Responsible Gaming Data

If you use any of the responsible gaming tools available on the bg1111 platform — such as deposit limits, session time reminders, or self-exclusion — we record your selections and any related communications. This data is processed in order to give effect to your responsible gaming preferences and to protect your wellbeing as a player.

3. How We Use Your Personal Data

3.1 Lawful Bases for Processing

bg1111 processes your personal data only where a lawful basis exists for doing so. The primary bases on which we rely are: (a) performance of our contract with you — processing necessary to operate your account, handle transactions, and deliver gaming services; (b) legal obligation — processing required to comply with applicable laws, including identity verification and anti-fraud controls; (c) legitimate interests — processing for fraud prevention, platform security, and improvement of our services, where these interests are not overridden by your rights; and (d) consent — where you have explicitly consented to a specific use, such as receiving marketing communications.

3.2 Specific Uses

We use the personal data we collect for the following specific purposes:

• To create, manage, and maintain your bg1111 account
• To verify your identity and age in accordance with our eligibility requirements
• To process deposits, withdrawals, and bonuses in Bangladeshi Taka (৳)
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct
• To provide customer support and respond to your queries and complaints
• To enforce our Terms & Conditions and other platform policies
• To give effect to your responsible gaming preferences and self-exclusion requests
• To personalise your experience on the bg1111 platform
• To send you service-related notifications, such as account activity alerts and updates to our policies
• To send you marketing communications about bg1111 promotions (where you have consented to receive them)
• To analyse platform usage and improve the performance, security, and functionality of the bg1111 platform

3.3 Marketing Communications

bg1111 may send you promotional emails or in-platform notifications about bonuses, seasonal offers, new game launches, and other bg1111 promotions. You may opt out of marketing communications at any time by emailing [email protected] with the subject line "Unsubscribe". Please allow up to 5 business days for your opt-out request to take effect. Opting out of marketing will not affect your receipt of essential service communications related to your account.

4. Sharing Your Personal Data

4.1 General Principle

bg1111 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described in this section and only to the extent necessary for the stated purpose.

4.2 Service Providers

We engage trusted third-party service providers to assist in the operation of the bg1111 platform. These may include payment processors (such as bKash, Nagad, Rocket, and Upay), identity verification and KYC service providers, IT infrastructure and cloud hosting providers, fraud detection and cybersecurity specialists, and customer support platform providers. These service providers are contractually obligated to process your data only on our instructions, to implement appropriate security measures, and not to use your data for any other purpose.

4.3 Game Providers

The games available on the bg1111 platform are supplied by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. When you play a game, certain session data — such as your player ID, game history, and bet amounts — may be transmitted to the relevant game provider to facilitate gameplay, verify results, and prevent cheating. This data sharing is governed by the game providers' own privacy practices, which bg1111 has assessed to be consistent with appropriate data protection standards.

4.4 Legal and Regulatory Disclosures

bg1111 may disclose your personal data to law enforcement agencies, regulators, courts, or other public authorities where required by applicable law or where we reasonably believe such disclosure is necessary to protect the rights, property, or safety of bg1111, our players, or the public. We will only make such disclosures to the extent required and will notify you where legally permissible to do so.

4.5 Business Transfers

In the event that bg1111 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the relevant successor entity as part of that transaction. We will notify you of any such transfer and ensure that the recipient is bound by privacy obligations consistent with this policy.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. bg1111 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, maintain your session, and gather analytical data about how the platform is used.

5.2 Types of Cookies We Use

5.3 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling essential cookies will impair the functionality of the bg1111 platform and may prevent you from logging in or using certain features. Detailed instructions for managing cookies are available in the help documentation of most popular browsers.

6. Data Retention

6.1 Retention Periods

bg1111 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. In general, account and transaction data is retained for a minimum of five (5) years following the closure of your account in order to satisfy applicable record-keeping requirements.

6.2 Deletion and Anonymisation

Where personal data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, bg1111 will securely delete or anonymise that data. Anonymised data — from which you can no longer be identified — may be retained indefinitely for analytical and statistical purposes.

7. Your Privacy Rights

7.1 Rights Available to You

As a player on the bg1111 platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete personal data.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may ask us to restrict the processing of your personal data in certain circumstances.
• Right to object: You may object to the processing of your personal data where we rely on legitimate interests as our lawful basis.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7.2 How to Exercise Your Rights

To exercise any of the rights listed above, please contact the bg1111 privacy team at [email protected] with the subject line "Privacy Request". We will respond to your request within 30 days. In some cases — particularly for complex or multiple requests — we may require additional time, in which case we will notify you of the extended timeframe.

7.3 Identity Verification for Rights Requests

To protect your data from unauthorised disclosure, bg1111 will verify your identity before processing any privacy rights request. You may be asked to confirm your registered email address, provide your username, or submit a copy of a government-issued ID. We will not fulfil a rights request where we cannot satisfactorily verify the identity of the requester.

8. Data Security

8.1 Technical Safeguards

bg1111 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the bg1111 platform, encrypted storage for sensitive account data, strict role-based access controls limiting staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and real-time monitoring for suspicious activity and unauthorised access attempts.

8.2 Your Responsibilities

While bg1111 takes all reasonable steps to protect your data, the security of online platforms also depends on the actions of individual users. You are responsible for keeping your bg1111 username and password confidential, using a strong and unique password, logging out of your account when using a shared or public device, and notifying bg1111 immediately at [email protected] if you suspect that your account has been compromised.

8.3 Data Breaches

In the unlikely event of a data breach that poses a risk to your rights or freedoms, bg1111 will take prompt action to contain the breach, assess its impact, and notify affected players as required by applicable law. We will provide clear guidance on any steps you should take to protect yourself following such an event.

9. Children and Underage Players

The bg1111 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we discover or are notified that we have inadvertently collected data from an underage individual, we will promptly delete that data and close the associated account. Parents and guardians are encouraged to take reasonable precautions to prevent minors from accessing online gambling platforms, including the use of parental control software and safeguarding device passwords.

10. Contact and Complaints

10.1 Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bg1111 handles your personal data, please contact us at [email protected]. Our customer support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) and will acknowledge your enquiry promptly.

10.2 Complaints

If you believe that bg1111 has handled your personal data in a manner that is inconsistent with this Privacy Policy or applicable data protection law, you have the right to raise a formal complaint. Please contact our support team in the first instance so that we have an opportunity to address your concern directly. bg1111 takes all privacy complaints seriously and will investigate and respond to every complaint within a reasonable timeframe.